Returns & Exchanges
Returns & Exchanges
We only accept returns or exchanges if:
- The product arrives defective or damaged, or
- You received the wrong size T-Kini/design.
To be eligible, please ensure:
- The item is unworn, unused, and in original condition
- Tags are still attached
- You contact us within 7 days of receiving your order
Please email us at itsfromm.b@gmail.com with your order number, a brief description of the issue, and photos if applicable.
Once approved, we'll provide instructions for your return or exchange. Customers are responsible for return shipping costs unless the issue was due to our error.
2. Non-Returnable Items
Because each handmade product is made-to-order, we cannot accept returns for:
- Change of mind
- Wrong color or pattern choice
- General wear or damage after delivery
3. Processing Time
If your return or exchange is approved, we'll notify you by email. Please allow 5–7 business days after we receive the item for your exchange or store credit to be processed.
4. Handmade Variations
Please note: minor differences in stitching, placement, or fabric texture are normal and part of the charm of handmade fashion. Each piece is one-of-a-kind.
5. Contact Us
If you have any questions about your order, please reach out — we're happy to help.
Email: itsfromm.b@gmail.com
From, M.B — stitched, sewn, and made with love.